TERMS AND CONDITIONS
PALETTE26.COM

Prices

All products at Palette26.com include 25% VAT. We reserve the right for printing errors, typing errors and sold-out items on Palette26.com, on Facebook and Instagram, in newsletters and other places where we provide information about our products.

When shopping from outside the European Union please note that you might have to pay import taxes. The customer is always responsible for any extra fees.

Payment and security

It is easy, cheap and 100 % safe to pay by credit card online. We accept Visa, Mastercard and Apple Pay. Read more about payment security here

We work together with NETS and DIBS who make sure that your information are kept safe. Your payment information are encrypted by SSL technology. Only PBS has access to the information. This means that no one else at any point will be granted access to the information which will not be saved or stored. The payment will not be processed before the package has left our warehouse. The amount charged can never exceed the amount you have accepted at checkout. If you want to pay in another way than the one stated above, please contact us on tel. 31395696

Order confirmation

Once you have completed a purchase at Palette26.com, you will automatically receive an order confirmation in your inbox. If you do not receive it, there is a good chance that you will find it in your spam filter. Emails send automatically often end up in this folder. We recommend you save your order confirmation. The order confirmation is your proof of purchase.

Shipment and delivery

Delivery time: When you order at palette26.com, we will send your package within 1-3 working days. You can always follow your package via Track & Trace. If you have ordered door-to-door delivery and the supplier cannot get rid of the parcel (e.g. if they cannot get into the hallway against expectations), the parcel will be dropped off at the nearest parcel shop for collection.

If a package is lost along the way, we reserve the right to spend up to 72 hours searching for the package in collaboration with the supplier.

For uncollected packages in the parcel shop (must be done within 10 days of mail / sms notification), Palette26.com reserves the right to charge a fee for the shipping costs that the shipment has incurred on Palette26.com.

We use different suppliers to send package around the world.

Read more about shipping under the “Shipping” section here . We reserve the right to use a supplier other than the one listed, if this is not available for the price.

Right of cancellation.

As a customer of Palette26.com, you have full right to return the products you buy from us. If you are unhappy with your purchase we offer a return period of 14 days from when you receive your order. Please return the products unused without damages along with your order confirmation. If the item is not intact / unused, we reserve the right to deduct an amount corresponding to the impairment we are deemed to have received the item. Returns must be made within 14 days of the package being delivered to the parcel service or at the door. You cannot exercise your right of withdrawal by leaving your parcel unclaimed. Your order is only considered cancelled when you contact Palette26 about cancelling the purchase. The amount paid for the goods will be transfered directly to your bank account. The customer is responsible for paying the shipping costs. You can easily buy the return label with GLS here. If you refuse to receive your order, you must pay the full full freight according to GLS rates for delivery and return of the package. The remaining amount will be transferred directly to the customer’s credit card within a few days.

Returned goods are sent to our office: Palette 26, Hyskenstræde 9, st., 1207 København K.

Complaints

The customer can reserve the right to complaint within 24 months. The right to complain means that the customer can complain within 24 months if any problems with the purchased goods have appeared. Please note that wrong use of the product will not be accepted for refund. The customer must complain immediately after discovering the flaws on the purchased goods. If we are contacted within 2 months the complain will always be accepted.

Please contact us at info@kreasjoner.dk.

If the condtition of the received goods are not as expected please contact us immediately.

ODR – EU Online Dispute Resolution
From 15/2 2016 European companies and customers have got a new digital platform ODR which we are obligated to refer to. The platform gives EUcitizens shopping online the right to complain directly to the EU company from where they have been shopping if not satifisied with the purchased goods. Please find ODR here.

Privacy Policy

In order to shop with Kræasjoner we need the following information from you:

Name, address, phone number and e-mail address.

We collect this information in order to deliver your purchase and to communicate with you.

The personal information is registered with Palette26.com and stored for five years, after which the information is deleted. The information is only used for shipment and is kept with our bookkeper for 5 years. This is part of the demands of the Accounting act. We can guarantee that your personal information will never be sold or lend out to third parties. Your e-mail address will only be used for our news letter. We guarantee that your e-mail address will never be sold or lend out to third parties.

The data manager at www.palette26.com is Pernille Borup Søderlind Jensen.

As registered with Palette26.com, you always have the right to object to the registration. You are also entitled to know what kind of information is kept. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to: info@palette26.com

Disclaimer

All material on www.palette26.com is of a general nature and is therefore not aimed at individual or specific consulting needs. Palette26.com can therefore not be held responsible for losses, direct as well as indirect, that users may suffer by using the information.

Contact an advisor, if you are in doubt about using our information.

Copyright

Copyright or right of use for articles, images, posts, descriptions, etc. published on Palette26.com belongs to Palette26. If you want to quote or reference material from www.palette26.com, Palette26.com must be cited as the source.

Cookies

What is cookies?

Cookies are files which are saved on your computer/smartphone/tablet the first time you visit a website. This means that your computer/smartphone is recognised the next time you visit the same website.

Cookies are no threat to you computer/smartphone/tablet and cookies will not gain access to to the files and programs on your computer.

Use of cookies

Only Palette26.com uses the information.

We use cookies for:
Improvement of the website and to secure full use of the website services.
To recognise users revisiting the website
Measure traffic and sales at www.palette26.com
Analysis of products, services etc.
User preferences

If you don’t wish to accept the use of cookies you can change your preferences in your browser.

Palette26
Hyskenstræde 9, st
1207 København K
Tel :: 3139 5696
Establishment year: 2019/2021

CVR number: 42510785

Bank account:
Reg. No .: 8075
Account: 0001834021